As part of its efforts to increase digital channel use, and as a result of a discovery research led by Amable, Interbank implemented a standarized homogeneous experience across all of its digital ecosystem assets. This effort involved adapting a single interaction model, transaction logic and look-and-feel across various platforms, including ATMs, which were seen as the first stepping stone in the transition to a self-served digital experience.
Project Contribution
After the project discovery finished, I worked alongside Jose Miguel Yaya (UX consultant at the time) in prototyping and testing the new ATM experience on site, at one of Interbank's biggest branches. We ran 7 testing rounds, testing and polishing every operation the ATM was capable of at the time, including cross selling small personal loans, using a wooden ATM replica and Ipad stuck to the front and a laptop. After testing, I worked alongside several visual designers to design and deliver high fidelity screens (we used Photoshop), and then worked with a wonderful team of front end developers to hand over HTMLs to the bank to be implemented.
This project's details are business sensitive. Please contact me to discuss any further details.
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